Dear Pizza Pizza, your new system is stupid
reposted here because I doubt that your webform on the corporate site is working: "The connection to the server was reset while the page was loading." it says Brain Load Error or somesuch
Dear PizzaPizza,I am NOT a number.I wish to express my extreme displeasure with your new ordering system; I realized it was not the clerk's fault that I laughed out loud at the absolute idiocy of your new system, and I commend her for toeing the party line and not laughing along with me. but your new system is stupid. sorry, there's no other way to put it. your new system is stupid. I have a family, many kids. I don't know what pops they will want until we get there and see what is left in your cooler, and even then they will change their minds. Why is it so important that we pre-order our pop? That is worse than stupid. It's not like you will can a fresh can for us when we arrive, the stuff arrives in skids of pre-packaged cans. Maybe the pizza does too now, for all I know. and I am NOT a number. I had a name. I could use that name at your store for many decades. now I am ORDER NUMBER #7, and told on the phone to ask for that. I will know the clerks behind the counter, I've watched several of them grow up since they were students, they know me, just like they know just about everyone in this village. There is no earthly reason why I cannot say "you have an order for Gary?" and be understood. I feel de-humanized, and betrayed. I think we will be shopping for pizza at Little Caesar's more often now, reserving your shop for when we're desperate to have our pizza here in the village.congratulations. ps. your Contact Us form really is broken. Too
3 comments
Jan 29, 2010
moo cow said...
yes..you ARE a number: http://bit.ly/n8Qo
Mar 07, 2010
garym @teledyn said...
Ho ho!! I just ordered our usual large with wings and salad and the pickup code is ... "gary"!! Yes, it is true, I have a NAME, I am NOT a numbah! Pizza Pizza is forgiven, maybe even granted a few points extra and a round of applause for admitting their lunacy, and then having the will and the courage to correct it; takes a big corporation to do that. Now if we could just say the same about today's yet-another OPP call to the Town council chambers ...
"Technology should serve the body, not enslave the mind," said William S. Burroughs. Had Corporate set a software designer to stay with the counter staff through their day and see what they actually do, I'm sure they could have created an order system that fit the use-case. At Bob's BBQ I just walk in the door and he knows what I want, mostly; the PizzaPizza machine could have me all tagged by my call-display, I ring them up and say "Family deal" and a welcoming voice says, "Hi Mr Murphy, you want that with pinapple, bacon strips and chicken, garlic dip and breaded wings with BBQ?" and right there where I say yup how many precious dollar-seconds have we saved while still being civil to each other?
What a hoot. Despite the newly streamlined fool-proofed system, they forgot my dipping sauce, no doubt because my jovialness distracted them. "Poor old Number Seven," I hear them say as I drive off, "We plumb forgot about his Garlic Sauce!"
They say it is in preparation for busy times, so they can churn more cash register receipts per minute. "We were very busy moments ago!" yeah, I'm sure. I'm #7, the fellow who comes in as I'm leaving is #9. Killer load, like the load on the corporate website that prevents my informing them directly. Guess they'll have to catch it on the vanity google searches should they wonder what the 'net has to say about their corporate image.